What will it take to have my queries resolved?

0 votes
I have been an Afrihost customer since the 23rd May 2021. I regret ever moving over to Afrihost.

I have logged multiple queries, with no resolutions.

Only answer I ever get is "we apologize for any inconvenience" and "we will escalate the query".

I have requested assistance via Whatsapp, as far back as the 11th of June.

9th July I sent an email in the hopes that I would be assisted.

Reference number #ZGH-517-38605 has been open and unresolved since the 9th of July.

Is this acceptable service?

What are my options in resolving this, as Afrihost have proven time and again that they do not plan on fixing my issues.
asked Aug 24 in ADSL by spookctz (140 points)

1 Answer

0 votes

Good day

We are extremely sorry that your experience has been less than adequate. We are committed to resolving your issue. 

Kindly please be advised that your issue has been escalated to the service manager for an update on ZGH-517-38605

We are currently awaiting feedback as soon as we do get feedback we will be in contact to update you.

Should you need further assistance, please feel free to send an email to support@afrihost.com  or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

 Help Centre: https://help.afrihost.com/


answered Aug 30 by AfriNest (6,110 points)
Big surprise! I have still received no feedback.
#ZGH-517-38605 - Sent mail to support@afrihost.com AGAIN.
Still no feedback since the 25th august.
I sent you all the information you requested. Speed test, ping test, trace test, and photos of the lights on the router. All done whilst connected via LAN.
Still I get no feedback. Still, Afrihost does not care enough to assist me.  
I continue paying Afrihost.
For what? So that I can continue asking for help?
So that you can keep giving me your automated "we apologize for the inconvenience" bull.  
I want REAL feedback.
Not "we apologize" bull.
Not "we have escalated" bull.