HI I just cancelled my service with MWEB.(VUMATEL MITHELLS FIBRE)and want to sign up with you,

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asked Aug 25 in General by JHLeonards (120 points)

1 Answer

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Good day 

In order to successfully migrate your fibre to Afrihost, you will need to process what we call a Fibre Migration.
What does migration mean? My home already has a fibre line installed - There is a line installed and I just need to switch ISPs.

What do I need to do in order to switch over to Afrihost?
You will need to ensure that services are effectively cancelled with Mweb and the line is released, which would allow Afrihost to submit an order to Vuma and take over the line.

Please find a helpful link on How to migrate your Fibre line from another provider to Afrihost https://help.afrihost.com/topic/fibre-broadband/how-to-migrate-your-fibre-line-from-another-provider-to-afrihost .

Should you need further assistance, please feel free to send an email to support@afrihost.com  or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com  WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday

  • or give us a call on our toll-free number 0800 011 000 available from 08h00 - 17h00 Monday - Friday

 Help Centre: https://help.afrihost.com/


answered Aug 26 by AfriNest (4,180 points)