When using Sitebuilder to create new site I get "Error in database connection There was an error setting up the site"

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asked Sep 17 in Shared Hosting by TaniaD (120 points)

1 Answer

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Good day

This error usually occurs when SiteBuilder is unable to make a connection to the database.

The issue can be caused by incorrect database information in your settings, a corrupt database after making unsaved changes, or an irresponsive database server. So If you have already modified your site, we'd suggest that you new restore your changes from AfriBackUp.

Please follow the steps below to restore a backup for a website using Afribackup in cPanel.

  1. Log into ClientZone.
  2. Click on the ‘Hosting’ tab.
  3. Select the domain you want to restore.
  4. Click on the ‘Website Manager’ button and then ‘Log into Website Manager’.
  5. Once in cPanel, select Afribackup restore.
  6. On this page, you will see a list of available restore points, select a date that you know the website was working, click on the plus sign on the left to expand the menu. Then select the browse button.
  7. Double click on the folder you want to restore and select the folder that says public_html.
  8. Click on the Restore Selected button at the top of the screen, and click Restore.

Wait for the process to complete, and close your pages. Open your browser and navigate to your site to check if it was restored successfully.

For further more information on how to restore a backup, please follow the link below to our Help Centre:


Should you need further assistance,
please feel free to send an email to hosting@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Sep 20 by AfriNest (6,310 points)