Very low internet speed

0 votes
Why is my internet speed so low, only getting 0.50mbs download? Took the router to another unit and download speed was 12.50mbs.
asked Sep 19, 2021 in Fixed Wireless LTE Internet by BB (120 points)

1 Answer

0 votes

Good day BB

Different factors can affect your speeds (This can be router's configuration with possible outdated firmware, crowded channels, cable connection and the positioning of the router) Slow Fibre speeds

To regain optimal connection, please try one of the following steps.

Router's location

3.Switch to a different WiFi channel on your router

  • Afrihost provides routers that support both 2.4Ghz and 5Ghz frequencies. so it can seamlessly roam to the frequency that is strongest at your current location.

    5Ghz Wi-Fi allows for faster throughput, and if your network design allows for comprehensive 5Ghz coverage, your devices may favour the 5Ghz frequency and stay connected to it, and that is good. so depending on how the wavelength reacts, your connection might be favourable for 2.4Ghz  (2.4Ghz travels farther outdoors or where there are many walls and obstructions), and your devices may connect to that frequency instead of 5Ghz. As long as your router's positioning is good, your devices should choose the best frequency for different circumstances.

4. Power-Cycle and speed test 

If the issue persists, please take screenshots of the speed test results and send them to support@afrihost.com so that Afrihost can analyse the data and log a fault on your behalf if required.
 

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

 

answered Sep 20, 2021 by AfriNest (8,250 points)
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