What is configuration failurr

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asked Sep 24 in Fibre by Ebi (140 points)

1 Answer

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Hi Ebi 

If you are getting 'Configuration failure', This would mean that the router was not properly configured.
Please find a helpful link on How to set up your Fibre Connection https://help.afrihost.com/topic/fibre-broadband/how-to-set-up-your-fibre-connection-all-other-providers-dhcp

You can also get the error if the router can not connect to the internet due to a network outage in your area. You can also check for an outage in your area, by visiting our Network Status page via the Afrihost website.
'How to check for a network outage in your area' https://help.afrihost.com/topic/fibre-broadband/how-to-check-for-a-network-outage-in-area

If there is an outage, we are aware of it and our technicians are attending to the matter.
If there is no outage in your area, please continue to do further troubleshooting. Please find a helpful link to troubleshoot your internet connection.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Sep 28 by AfriNest (6,310 points)