I am unable to access the control panel for a website.

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It is giving above error: This site can’t be reached. 169.1.24.244 took too long to respond.
asked Oct 5 in DNS by Tanveer116004 (120 points)

1 Answer

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Good day  

This error can be caused by DNS lookup failure. DNS stands for Domain Name System, and it is the network address that converts a website's name to its internet address. The most common causes are a loss of internet connection or incorrectly configured internet or network settings. Another cause could be that Google Chrome is unable to load the webpage due to a firewall.

  • Ensure that your domain is using the correct DNS records
  • Clear browser cache, history and cookies
  • Reset Chrome browser settings 
  • Reset the Chrome profile Sync
  • Reinstall Chrome or try using icognito or another web browser .

Should you need further assistance,
please feel free to send an email to hosting@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

Regards 

answered Oct 11 by AfriNest (6,310 points)
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