I hope this mail finds you well,
Please do the following
Reset your router at the back on the small whole written reset, push in a pin or paper clip, hold in for 5 seconds and let go, after all the lights come back follow these steps
1. Open a web browser.
2. Type 192.168.1.1 in the address bar, then press Enter on your keyboard.
3. Enter the password: admin.
4. Click OK.
5. Click Settings.
6. Click WLAN.
7. Click WLAN Settings.
8. Scroll to and highlight WPA pre-shared key.
9. Enter your new pre-shared key
10. Click apply
11. Click Ok
If you need any further assistance, please let us know.
Monday - Friday 07:00 - 20:00
Saturday - Sunday 07:00 - 16:00
Call me back: 011 612 7200
Monday - Friday 08:00 - 17:00
alternatively log a support ticket, by emailing firstname.lastname@example.org
If you require further assistance,
please visit our Help Centre: https://help.afrihost.com/
or see our FAQ page: http://faq.afrihost.com