Why is my internet not working?

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asked Oct 30 in Fibre by DUZI ASPHALT (120 points)

1 Answer

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Good day Duzi

Please accept our sincere apology for all the inconvenience caused.

If you are experiencing a connectivity issue, there may be a network outage in your area.

You can check for an outage in your area, by visiting our Network Status page via the Afrihost website.
'How to check for a network outage in your area' https://help.afrihost.com/topic/fibre-broadband/how-to-check-for-a-network-outage-in-area

If there is an outage, we are aware of it and our technicians are attending to the matter.
If there is no outage in your area, please continue to do further troubleshooting. Please find a helpful link to troubleshoot your internet connection.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Nov 2 by AfriNest (6,310 points)
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