Good day, Karima.
Please accept our sincere apology for all the inconvenience caused.
This means that your device is connected to the WiFi network however there is no internet access.
- I would suggest that you disconnect your device from the WiFi network and connect again.
If you are experiencing a connectivity issue, there may be a network outage in your area.
You can check for an outage in your area, by visiting our Network Status page via the Afrihost website.
'How to check for a network outage in your area' https://help.afrihost.com/topic/fibre-broadband/how-to-check-for-a-network-outage-in-area
If there is an outage, we are aware of it and our technicians are attending to the matter.
If there is no outage in your area, please continue to do further troubleshooting. Please find a helpful link to troubleshoot your internet connection.
Should you need further assistance,
please feel free to send an email to firstname.lastname@example.org
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/