Help me complete my Payment Details in order to successfully complete receive product

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asked Nov 13, 2021 in General by Ndou Mutuwafhethu E (150 points)

1 Answer

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Good Mutuwafhethu.N

Please note that in order to successfully receive products, You will need to have a ClientZone account with an active or cancelled Afrihost package.

If there is no billing tab in your ClientZone,I would suggest that you sign up for any of our Air Mobile Prepaid package (This would allow you to capture your payment details and create a billing tab in your ClientZone). 
Please read our helpful article on how to sign up for Air Mobile Prepaid

Once you have an active package with Afrihost, you will then be able to receive the product that has been transferred to you.

 To receive the product

  • Log into ClientZone.
  • Click on the ‘My Account’ tab.
  • Under Product Transfers in the sidebar, click on ‘Receive Products’.
  • Select the relevant ones you would like to receive in the list on the right and follow the steps from there.

Should you need further assistance,
please feel free to send an email to 
or contact us on our WhatsApp helpline: 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
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answered Nov 15, 2021 by AfriNest (7,930 points)