ordered Pure DSL all confirmed - my question what is needed to cancel my current package ? [account No: A10185861]

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asked Nov 14 in Billing by claudia (120 points)

1 Answer

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Good day Claudia 

After signing up, Openserve will contact you to install the DSL line at your premises. Openserve will install new DSL services at the premises within 14 working days.

To successfully cancel your old connectivity package in ClientZone, Follow the steps below 

  1. Log into ClientZone.
  2. Click on the ‘Connectivity’ tab.
  3. Select the relevant connectivity package you want to cancel.
  4. Click on the ‘Edit Package’ button.
  5. Now click on the ‘Cancel this Service’ button.
  6. Complete the form and click on ‘Cancel this Service’ to confirm your cancellation.

Important:  

Any cancellations done before the 15th of the month will take effect at the end of that month. 

Cancellations done after the 15th of the month will then only be effective from the end of the following month. 

Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

If you would like to know How to cancel your DSL data package in ClientZone read our Help Centre article for further assistance.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

Regards 

 

answered Nov 15 by AfriNest (6,310 points)
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