How to unblock my afrihost account

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asked Nov 14 in General by Thengo21 (160 points)

1 Answer

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Good day Thengo

Your ClientZone account may show that the account has been disabled when trying to log in. This is due to one of the following reasons:  

  • The account is new and has not been verified yet. 
  • The account has been disabled due to various failed payments.  

Your ClientZone account will be disabled if there have been various failed payments (credit card and debit order) on the account over a few months. We will send you an e-mail and SMS advising that you are being given a month’s notice before your services are terminated.  

The termination can be appealed using one of the following instructions:  

  • If you pay via debit order you can update it to a credit card and that will remove the termination. 

  • If you would still like to pay your account via debit order, please complete the review form (https://support.afrihost.com/forms/review.php) and provide your debit order verification code which must be sent to security@afrihost.com, this will help to speed up the process. 

NOTE. Debit order verification. If you would like to know  How to verify your Debit Order payment details please read our Help Centre article.  

NOTE. Please ensure that you send the verification code from the primary email address used to sign up with Afrihost.  

The security team will get back to you via email to advise the results as soon as possible.  

Should you need further assistance,
please feel free to send an email to accounts@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

Regards 

answered Nov 15 by AfriNest (6,310 points)
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