How do I get my username and password for my fibre line

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asked Dec 11, 2021 in Fibre by adriaanmullernac (120 points)

1 Answer

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Good day 

You can obtain your PPPoE credentials by following the steps below. 

  • Click on the ‘Connectivity’ tab. 

  •  Select your relevant connectivity package on the right-hand side. 
  •  Click on the ‘View Product’ button. 

 Your username is displayed at the top of the panel, below your package. 

  • To get your password, click on the ‘Access Details’ button.  

  • Click ‘Reset Password’.  

  • In the success pop-up window, copy your newly generated password, save it and click ‘Okay’. 

 An SMS will be sent to the primary account holder’s contact number notifying you of the password reset. 

Should you need further assistance,
please feel free to send an email to 
or contact us on our WhatsApp helpline: 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre:


answered Dec 14, 2021 by AfriNest (8,250 points)