Anyone experience DSTV NOW not streaming on Smart tv, connected to Afrihost Fibre? It only works on 3rd party internet?

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Ever since switching over to Afrihost Fibre(Vuma reach) I could not stream on DSTV now. I have proven to the agents with photos, videos and did all types of troubleshooting that I cannot stream when connected to Afrihost Fibre! I have shown them how my Smart tv streams when connected to a different internet connection, yet they blame it DSTV. I have contacted DSTV and their app is correct and in order as it works on the same devices when using RAIN 5G, phone Hotspot etc...

It has over 2 weeks struggling with Afrihost and Vuma to have my connection sorted or atleast send out someone seeing that they not getting the answers when calling them.  The error I get states that the Vuma Line is not a secure internet line/source, but afrihost does not take accountability nor does Vuma. I dont know anymore!!!
asked Dec 14, 2021 in Fibre by GioBaart (150 points)

1 Answer

0 votes

Good day GioBaart

I am very sorry to learn that your experience has been less than unfortunate.

This would mean that there is a connectivity issue or there may be a network outage in your area.

I would suggest that you disconnect the TV from WiFi by using the 'forget WiFi password' option.

  • Perform a power cycle on your TV by disconnecting your Tava from power for 5 minutes and plug back in.

Ensure that the CPE or ONT is powered up and lights are showing on the device.

You can also check for an outage in your area, by visiting our Network Status page via the Afrihost website.
'How to check for a network outage in your area' https://help.afrihost.com/topic/fibre-broadband/how-to-check-for-a-network-outage-in-area

If there is an outage, we are aware of it and our technicians are attending to the matter.
If there is no outage in your area, please continue to do further troubleshooting. Please find a helpful link to troubleshoot your internet connection.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Dec 17, 2021 by AfriNest (8,250 points)
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