I have a similar problem and been unable to sort it out with DSTV - all is ok with them.

0 votes
I am unable to connect to DSTV on my laptop, which I was always able to do. All other internet access seems to be fine. Only when I log on to Mydstv - get an error code 403, unable to connect. Or the page won't load.
asked Dec 18, 2021 in Fibre by Rick Davies (150 points)

1 Answer

0 votes

Good day Rick

I would suggest that you disconnect the TV from WiFi by using the 'forget WiFi password' option.

  • Perform a power cycle on your TV by disconnecting your Tava from power for 5 minutes and plug back in.

Ensure that the CPE or ONT is powered up and lights are showing on the device.

You can also check for an outage in your area, by visiting our Network Status page via the Afrihost website.
'How to check for a network outage in your area' https://help.afrihost.com/topic/fibre-broadband/how-to-check-for-a-network-outage-in-area

If there is an outage, we are aware of it and our technicians are attending to the matter.
If there is no outage in your area, please continue to do further troubleshooting. Please find a helpful link to troubleshoot your internet connection.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Dec 20, 2021 by AfriNest (8,250 points)