I was not sent a VOIP welcome email on sign up to VOIP100. How do I find my connection details?

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asked Jan 10 in Client Zone by mfenner (120 points)

1 Answer

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Good day 

You can obtain your access details in ClientZone.

Follow the steps below to reset your account details in ClientZone:

  • Log into ClientZone.
  • Click on the ‘Pure VoIP’ tab.

  • Select the VoIP package you wish to edit on the right-hand side.

  • Select ‘Configuration’ on the overview page.

  • Select ‘Access Details’ on the VoIP configuration page.
  • Select the ‘Reset Password’ button on the right-hand side to continue.

  • Select ‘Reset Password’ to update your access details.

  • In the pop-up window, be sure to copy your newly generated password and keep it safe
  • Click ‘Okay’.
  • Your new VoIP access password will be reset and emailed to your primary email address.

You will need to reconfigure any VoIP devices that you have signed in on with the new access details.

Set up Yealink VoIP phone.  
If you would like to know How to Setup Yealink SIP-T40G VoIP Phone read our Help Centre article for assistance.

Should you need further assistance,
please feel free to send an email to support@afrihost.com 
or contact us on our WhatsApp helpline: https://whatsapp.afrihost.com 
WhatsApp Help is available from 07h00 - 20h00 Monday - Friday & 07h00 - 18h00 Saturday - Sunday.
or give us a call on our toll-free number 0800 011 000, available from 08h00 - 17h00 Monday - Friday.
Help Centre: https://help.afrihost.com/

answered Jan 10 by AfriNest (8,250 points)