What is the procedure to follow when claiming for the Device Protection Plan?

+2 votes
asked Apr 21, 2015 in Devices by sechaba.m (420 points)

1 Answer

+1 vote

No need for office visits or countless calls to process your documents. Simply call us or drop us a mail and we’ll replace your SIM/Deice. To claim for Protection Plan for a device you would need to do this in ClientZone. Log into ClientZone and follow the below steps:

  1. Click on Connectivity
  2. Click on the Mobile Device you want to claim for.
  3. Click on Exchange
  4. Enter the adress where the device will be fetched from.

Afrihost will repair or replace defective or damaged units (as a result of normal wear and tear), which includes the SIM and Mobile Device. We reserve the right to replace the Mobile Device with a refurbished unit.

Protection Plans will exclude claims where damage to a device is deemed wilful or contrary to the reasonable use of the product. For example, use of incorrectly sized SIM cards (and resultant damage caused removing such SIMS) will be considered improper use of the device and will not be covered by the plan. Such use is also not covered by the manufacturer’s warranty and therefore falls outside of any agreement with Afrihost. Repair or replacement of the device will not be facilitated by Afrihost, unless the client is purchasing a new replacement device. This will also apply to the use of accessories (such as external antennae) or modifications which are not supported by the manufacturer and effectively void the warranty.

answered Apr 21, 2015 by AfriDude (43,930 points)
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