I bounced a debit order, what's the quickest way to settle outstanding bill?

+3 votes
This is quite embarrassing but I've bounced a debit order and would like to settle the outstanding balance to keep my services active.  Changing banks and I forgot to email Afrihost to update my banking details.

What's the quickest way to settle my outstanding biill and to update my billing details?
asked Dec 11, 2014 in Billing by George

1 Answer

0 votes

Good Morning George

If a debit order or credit card payment has failed on our system it is very easy for you to settle this by using the following instructions:

 

Log into your ClientZone and go into the billing tab

At the bottom of the billing tab you will see "Settle my Account". Click on this link

You will have 4 options here

  • Resubmit debit order: This allows you to resubmit the payment under the same set of banking details that we tried to debit from originally
  • Update Payment Details: Allows you to update your current banking details to new details and when you resubmit the debit order the system will use the new Banking details. This is useful to clients that have expired cards/accounts with Afrihost on our system.
  • Once off Payment: This will allow you to make a "future payment" on our system and is used by clients to put their account in credit at their own discretion***
  • Immediate Payment: With this option you can also settle your account however unlike the "Resubmit debit order" this option allows you to decide which banking details you would like to use to settle the account***

***With these options you can use either bank account details or a credit card to settle your account.

I hope this helps with the problem and if you have any other questions please let me know :)

Joey

 

 

 

answered Dec 11, 2014 by Afri-Accounts (1,010 points)
edited Dec 11, 2014 by Afri-Accounts
Thanks Joey.
What about updating my banking details?
Also, how do I access my client zone?
Hi George

To update your banking details you will follow the same route in ClientZone to the billing section and under the billing tab you will see
"Manage Payment Details" on the first page. This will allow you to update your banking details for the future.

To access your ClientZone on the top right of the Afrihost page "www.afrihost.com" there is a tab for "ClientZone". Once here you can log in :)

If you have forgotten your password please use the forgotten password tab to send yourself a reset link.

Let us know how you get on :)

Joey
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