Good Morning George
If a debit order or credit card payment has failed on our system it is very easy for you to settle this by using the following instructions:
Log into your ClientZone and go into the billing tab
At the bottom of the billing tab you will see "Settle my Account". Click on this link
You will have 4 options here
Resubmit debit order: This allows you to resubmit the payment under the same set of banking details that we tried to debit from originally
Update Payment Details: Allows you to update your current banking details to new details and when you resubmit the debit order the system will use the new Banking details. This is useful to clients that have expired cards/accounts with Afrihost on our system.
Once off Payment: This will allow you to make a "future payment" on our system and is used by clients to put their account in credit at their own discretion***
Immediate Payment: With this option you can also settle your account however unlike the "Resubmit debit order" this option allows you to decide which banking details you would like to use to settle the account***
***With these options you can use either bank account details or a credit card to settle your account.
I hope this helps with the problem and if you have any other questions please let me know :)