The lines are open from 09:00 till 15:00 on weekends. But our email support and "HELP" SMS is available 24/7. You can also send a ticket through ClientZone. When you want to speak to a consultant after the calls have been closed you should send a "HELP" SMS to 32541 or you can just send us an email at firstname.lastname@example.org. If you emails have not been responded to and you would like urgent feedback, kindly send them to email@example.com.