No internet access

+2 votes
Hi guys

I have been using Afrihost for the passed couple of months now. Recently, I am unable to connect to the internet, update facebook or instagrams and I'm hardly reeiving my emails.  My problemm  is that you guys are always on time with your deduction from my account yet I have data that I can not use.

Please help out or assist in me cancelling this agreement with you guys.

Unhappy customer
asked Jun 13, 2015 in Air Mobile by Sifiso

1 Answer

0 votes

Kindly note that any faults or service interruption should be reported via one of the following channels:

No connectivity could be caused by a number of factors. The best way to deal with this issue is by troubleshooting first on your end. Below are ways of troubleshooting on your end.

  1. Make sure all cables are connected. For example, make sure your broadband modem is connected to a working phone jack or cable connection, either directly or through a router.
  2. Remove the power cord from the modem and router.
  3. After all lights on the devices have gone out, wait at least 10 seconds, and then plug the modem and router back in. Some modems have a battery backup that prevents the lights from going out. For this kind of modem, press and quickly release the reset button. If you don't see a reset button, remove the battery instead.

    1. Make sure your router and the network adapter in your PC will work together. To work, the network adapter in your PC must use a wireless standard that is equal to or older than the router’s wireless standard. For example, if the network adapter in your PC uses the 802.11n wireless standard (also called Wireless-N) but your router uses 802.11g, (also called Wireless-G), you won't be able to connect because the Wireless-G standard is an earlier version and doesn’t recognize Wireless-N.

      However, if the router uses Wireless-N but the adapter in your PC uses Wireless-G, you should be able to connect if the router is set to mixed mode, since Wireless-N works with some or all of the earlier standards (802.11a, 802.11b, and 802.11g).

If the above does not help with getting you connected kindly log a ticket with the Support Desk. We will check your account and advise if there's anything on your account that keeps you from connecting. You can also send us an email to answer@afrihost.com.

answered Jun 15, 2015 by AfriDude (43,950 points)
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