Why do I get a 530 Login authentication failed error on FTP, even though the login and password are correct?

+2 votes
When I try to FTP using Filezilla on Ubuntu Linux, I get a 530 error, even though I use the login and password provided by Afrihost in the Account Details e-mail. I am trying to FTP from Europe, does Afrihost block IP addresses outside of South Africa?
asked Jun 24, 2015 in Shared Hosting by anonymous

1 Answer

+1 vote

FTP access is limited to South Africa by default on Shared Hosting. If you need access to your domain from other countries you can enable FTP access through cPanel. This feature was disabled for security reasons. Below  are the steps to enable FTP access from other countries in the world. Please log into ClientZone:

  1. Click Hosting
  2. Click on the domain in question
  3. Log into cPanel
  4. Under Security, click on FTP Access Control
  5. Select the countries you would like to enable FTP Access from.
  6. Click submit and you are done.

You should be able to access your FTP account after completing this step. If you still get errors after this step was implemented kindly send your account details and domain name to answers@afrihost.com.

answered Jun 24, 2015 by AfriDude (43,990 points)
The FTP Access Control is only visible when you have the "afrihost" or the "x3" theme enabled which has 6 security features, where the "paper_lantern" theme only has 4 features, and FTP Access Control isn't one of them.

The "afrihost" theme has the most features so I would say just switch themes when you need these features.