how long does a new telkom line take to conver and transfer?

+6 votes
Got my phone line today and hooked up with afrihost 10mb/s uncapped. Just want to know by when wil i be able to use my net?
asked Dec 18, 2014 in ADSL by anonymous
You shouldnt worry about it too much, just follow up so you dont get billed by both for your line and there isnt downtime but its generally quick.

2 Answers

0 votes
Hi there

It can take up to 28 working days for a new convert to complete with us. The line can be converted within a week or two depending on the Telkom workload in your area. After that we wait for the management of the line to move over to us and the order is complete. Once the line is converted you can start using the line while we wait for the order to complete and transfer to us. It would also be a good time to test if the line does not have any defects on it while the order is still pending. Once you the line has been converted and Telkom will send you a message to let you know that the line is converted and you should test it. You would need to contact us to let us know about it and we will activiate your data account or sign you up for a free gig to test if the line is working fine. If you want to use the uncapped data we will activate it but you will be billed pro-rata only on the data not the line. We will bill you for the line once the order is complete.

Afrihost Team
answered Dec 18, 2014 by AfriDude (43,970 points)
0 votes
You shouldnt worry about it too much, just follow up so you dont get billed by both for your line and there isnt downtime but its generally quick
answered Dec 19, 2014 by Matthew Murdoch (65,100 points)
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