FTP details would have been provided to the primary account contact email address at the time of signing up for the hosting package.
Alternatively, you can log into the ClientZone account on which the domain hosting package is currently created. In the ClientZone, follow the following steps.
1. Select "Hosting" in the main window.
2. Select the desired domain in the list of domains.
3. Click on the "Hosting Settings" button, and select the "Send Passwords" option.
> This will then send the FTP details to the primary contact address as well as a second address if you select this option.
Your FTP details will then be sent to the specified addresses and can then be used to access website contact via an FTP client.