Question

How do i access my ftp account details?

Answer 1

If you are needing your FTP details, you should have gotten a email with the details once you signed up the domain.

 

If you are needing the FTP details again, all you will need to do is contact support/email/livechat and request the details from the primary account holder emails address and they will be sent to you.

Also file zilla works very well in terms of using the FTP details to upload content or you can use ftp.domain name to do the same.

Answer 2

FTP details would have been provided to the primary account contact email address at the time of signing up for the hosting package.

Alternatively, you can log into the ClientZone account on which the domain hosting package is currently created.  In the ClientZone, follow the following steps.

 

1.  Select "Hosting" in the main window.

2.  Select the desired domain in the list of domains.

3.  Click on the "Hosting Settings" button, and select the "Send Passwords" option.

 >  This will then send the FTP details to the primary contact address as well as a second address if you select this option.

 

Your FTP details will then be sent to the specified addresses and can then be used to access website contact via an FTP client.