When not accessing your emails from your email client ( outlook etc ) you will be using an online client that we supply called Webmail.
There are 2 ways to connect to the webmail platform
1. You will login to your cpanel via your client zone under the hosting tab under your website name, then once in cpanel, you will select the "email account" icon. Then you will go to your email address and on the right hand sife there will be an option that says "more" and then you will select " Access Webmail"
2. you will go to your web browser ( Internet Explorer, Firefox etc ) and type in the follow domainname/webmail ( domain name being your website name ) and then login with your email address and password.
I trust the above information has been helpful :)