My Huawei keeps on asking to Insert SIM

+3 votes
asked Jan 7, 2015 in Devices by anonymous

2 Answers

0 votes
That could indicate that the SIM is faulty or damaged and not making contact with the device correctly. Best to ensure that the SIM is correctly inserted and test another SIM in the device to ensure the device is reading the SIM correctly. The SIM can also be tested in another device, but it depends on the device as well.

If the SIM is found to be faulty, it's best to call in to our support centre and order a replacement. If the device is faulty (and still under warranty) then the support centre can also arrange a repair or replacement.

If you're in the Joburg area, coming into our walk-in centre is probably the quickest solution.
answered Jan 7, 2015 by AfriMan (14,640 points)
0 votes

Just a thought, but ...

  • Have you checked that the SIM is not upside-down or back to front?
  • Have you checked that the SIM card contacts are clean, and are touching the contacts in the device? 
  • Does the SIM card you are using work in a regular phone?
  • Are any other SIM cards recognised by the device?

and

  • Have you checked that there is a SIM in the device?
answered Jan 9, 2015 by Bananaman (5,390 points)
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