Unusable speed

+3 votes
I got my Afrihost sim this morning. Since starting to use it a used about 40mb out of my 10Gb (in more than a hour) and already i want to cancel. I have connection HSPA+ at 96% but getting NO download speed.

I paid the pro rata for last month and already paid for this month but i feel if you cannot supply me a service I deserve a refund for this month.
asked Jan 7, 2015 in ADSL by Christo
reshown Feb 24, 2015 by AfriDude

1 Answer

0 votes
Hi Christo,

I can understand your frustration at this point, not being able to use the product you spent money on can be very frustrating.

Would it be possible for you to reach out to us through our Support channels so that we can deal with your issue and try getting you

running at full speed. At this point we are trying to keep Answers as a more Knowledgebase interactive tool, and not as another support element.

answered Jan 7, 2015 by AfriGenie (2,280 points)