Pages not loading the first time

+3 votes
Hi there all,

We having a weird issue that sometime on our Afrihost 4mb uncapped ADSL, some pages are not loading the first time, and we have to reload the page then it loads fine. It's not a timeout error because it happens very quickly. Not a massive issue but it's rather annoying sometimes. What could it be? We have restarted our router and the PCs.

Roars
asked Jan 23, 2015 in ADSL by Roars (580 points)

1 Answer

+1 vote
 
Best answer
That would definitely annoy me too :(

This can sometimes happen if you are experiencing DNS errors. A quick test would be to change your router's DNS settings from dynamically assigned by ISP (which it should be set to normally) to using 8.8.8.8 as your primary and 8.8.4.4 as your secondary. If this resolves the problem, it means it could be a problem on our DNS servers not responding correctly.

We regularly monitor our DNS cluster to ensure that they are working correctly. If it is a problem on our side, chances are our engineers are aware of it and it will resolved within a short while.

If changing your DNS on the router does not resolve the issue, it may be a DNS issue on the device itself, so check the device's settings. It could also be an intermittent connectivity problem or a saturated network that is not allowing requests for content through due to demand for downloads or uploads, so check your network to ensure there are not devices downloading large updates. A good test would also be to switch off your WiFi (if you are using WiFi) and test with ove device connected over a LAN cable to see if the problem persists.
answered Jan 23, 2015 by AfriMan (14,640 points)
selected Jan 23, 2015 by Roars
These are the results from a trace test on the afrihost test. I have not changed the settings yet.
Trace to 197.242.144.102
Hop    IP Address    Latency
1     192.168.1.1     1 ms
2     196.44.18.2     138 ms
3     Request timed out     *
Trace to 8.8.8.8
Hop    IP Address    Latency
1     192.168.1.1     1 ms
...