Setup my emails on my domain

+2 votes
Hi I


I have moved my domain from another hosting service to Afrihost.

I would like to make sure the domain is not parked, as I am losing on Company emails, and would also like to put my website at least as a minimum.


I can't even login to my cpanel


Please assist urgently.
asked Apr 12, 2016 in DNS by Vuyani

1 Answer

0 votes
Hey Vuyani

When you ping the domain do you still get the old host's ip address or the Afrihost one?

You can log into Client Zone ------> My Hosting ------> Select Your Domain. It should show you the package you are on. If on parking please upgrade it to a package with hosting space asap.

You are either on parking with no hosting space or your domain has not transferred at the registrar to Afrihost. On a terminal interface run 'dig ns domainname" and see what DNS it goves you. the domain  name should have no www before it.

In the example below I can see that the domain is using the Afrihost servers (check the ANSWERS SECTION):

dig ns

; <<>> DiG 9.8.3-P1 <<>> ns
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 14094
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0

;        IN    NS

;; ANSWER SECTION:    21599    IN    NS    21599    IN    NS    21599    IN    NS

;; Query time: 311 msec
;; WHEN: Wed Apr 13 12:00:09 2016
;; MSG SIZE  rcvd: 113

If you are on a package with hosting space please ensure that your domain has transferred to Afrihost at the registrar or has its DNS pointing to Afrihost. you can do this in DNS Cluster in Client Zone.

You probably cannot access cpanel either because you are using the wrong credentials (chck the email you received after signing up for the domain initially) or the domain has not transferred to Afrihost.

To upload your site please check and to set up your emails in cpanel just log into it, go to emails and set it up ithere.

I hopoe this helps.
answered Apr 13, 2016 by Filet Mignon (24,730 points)