... Firstly make sure you are doing the right redirect.
For example. permanent/temp redirect (301 and 302 redirects) follow this:
To set up a redirect:
1: Logon to the Cpanel. Click on the Redirects button on the home page.
2: Enter the address of the web page to redirect in the first field.
3: Enter the redirection address in the second field.
4: Choose one of the following options in the drop-down list:
4.a: Temporary - This tells Internet traffic agents (browsers, search engines, etc.) that this is only a temporary redirection, and that they should return to this initial location again in the future for the same page.
4.b: Permanent - This tells the Internet traffic agents to go to the redirection address in the future, as the old address will never be used again.
5: Click on the Add button.
a silent redirect through the index file follow these steps:
Please make sure that the following code is inserted between the head and body tags:
<meta http-equiv="refresh" content="0; url=http://example.com/" />