WHERE IS MY SIM

Question

MY MOTHER REQUESTED A SIM FROM YOU GUYS A WEEK AGO AND WE HAVE YET TO RECEIVE THE SIM. SHE HAS ALREADY BEEN DEBITED FOR THE FIRST MONTH YET WE HAVE NO SIM TO USE THE DATA. WHY IS THIS? WE WERE TOLD THAT WE WOULD GET IT WITHIN THREE BUSINESS DAYS. I AM VERY DISPLEASED.

Answer 1

Hello Morne

Thank you for the question.

I am really sorry this has happened, I hope I can assist.

If the courier company tried to contact the account holder to make a time for delivery or make a slight change in delivery this would of been done via phone, they do let clients know in advance if there is changes.
Should they have tried to arrange delivery they and there was no answer or no one to receive the parcel they will mark the delivery for return to afrihost, Once this is received by us we will credit the main account holder.

If this is not the case with the account I would please ask that you give us a call on 011 612 7200 so that we can assist further.