how do l transfer my existing domain to another hosting site

+2 votes
asked Jul 6, 2016 in Shared Hosting by anonymous

1 Answer

+1 vote
Hi there

In order to unlock the domain you will need to cancel the hosting solution in the ClientZone by following these steps:

* Log into ClientZone (https://clientzone.afrihost.com)
* Select Hosting
* Select your Domain Name
* Select Edit Package
* Select a Reason
* Select a Service Rating
* Set the Effective Date
* Select Transfer to a New Host
* Insert the New Site Host
* Select Cancel this Service

If you are transferring the domain away to another provider please note that there is a month notice period.
If you wish to transfer immediately you can settle the notice month with our accounts department.

If you are transferring internally

The 3 possible domain ownership changes are:

1) Either the change is to another person that has an Afrihost account and will host the domain with Afrihost;
2) Or the change is to another person that does not have an Afrihost account and will host the domain with Afrihost;
3) Or the change is to another person that will host the domain with a host that is not Afrihost.

We will explain the steps for each of the scenarios.

You can only complete these change out side of our billing run process. From the 5th of every month to the 25th of every month. Out side of the period we lock change so that clients are billed correctly.

1) The change is to another person that has an Afrihost account and will host the domain with Afrihost:
1A)Steps for the Current Owner to perform.
- Log into their Client Zone
- Select Hosting
- Select Domain Ownership
- Select Give Domain
- Select the Domains to Transfer
- Type in the Email Address

1B)Steps for the New Owner to perform
- The New Owner will need to get the authorization code from their email.
- Log into their Client Zone
- Select Hosting
- Select Domain Ownership
- Select Gain Domain
- Insert the codes
- Complete the Transfer
-Smile, because you are the new owner of the domain :)

2) The change is to another person that does not have an Afrihost account and will host the domain with Afrihost;
In order for the domain to change ownership to the New Owner, they would need to be on our system.
To get on our system they would need to complete the following form: https://clientzone.afrihost.com/en/new-client

2A)Steps for the Current Owner to perform.
- Log into their Client Zone
- Select Hosting
- Select Domain Ownership
- Select Give Domain
- Select the Domains to Transfer
- Type in the Email Address

2B)Steps for the New Owner to perform
- The New Owner will need to get the authorization code from their email.
- Log into their Client Zone
- Select Hosting
- Select Domain Ownership
- Select Gain Domain
- Insert the codes
- Complete the Transfer
-Smile, because you are the new owner of the domain :)


3) The change is to another person that will host the domain with a host that is not Afrihost.
3A)Steps for the Current Owner to perform.
-The Current Owner will need to log into the OLD ClientZone. (This can also be done from the NEW ClientZone)
-Click on My Products and then My Domains and Hosting.
-Click on the Red "X" marked as Cancel account to the right of the domain.
-Complete the Reason for Leaving.
-Then select the Radio button marked, "Please accept a transfer ticket on my behalf." and fill in the name of the New provider.
-Accept the terms and conditions after reading them and click on the Submit Cancellation Request button.
Now when the New provider sends the transfer request, if the domain is paid up and authorized for transfer, the transfer request will be accepted.


If you need anything else or would like some clarity on anything you can contact us by smsing the word help to 32541 and we will call you..
answered Jul 6, 2016 by nikinix (25,470 points)
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