We still offer the free Fax2Email service for clients, however, if the service is not used for an extended period, the numbers are recycled for use by other clients.
This is included in our General Terms (section 12):
Afrihost reserves the right to deactivate or terminate selected Free Products, such as Fax2Email, should they not be used within a prescribed period. Such termination will take place automatically, as per product specifications, and may occur without prior warning. Afrihost accepts no liability should such termination take place, and not warranty is made regarding the availability of said products in the future. For example, should a Fax2Email be deleted if not used within 90 days, Afrihost makes no warranty that the number can be made available again, and accepts no liability for any consequences resulting in the deletion of the product.
You can just reactivate the fax2email product but you may not receive the same number as previously.