Router testing

+2 votes
How do i find out that my router or all the equipment at my house is faulty. Afrihost usually send an email about testing if equipment is faulty. How do i know that any of my equipment is faulty and what tests do i run? I wanna do this before i call Afrihost next time.
asked Oct 21, 2014 in Devices by anonymous

2 Answers

0 votes
By using the process of elimination we are able to find the cause of the Intermittent Connectivity issue.
 
a.)Please disconnect all equipment from the router: including wireless printers, tablets, cell phones, gaming devices etc..
 
b.)Disable the wireless completely on the router and connect directly with cable to your PC.
(Test with just one PC connected directly to the cable) Leave only the router connected for an hour. If that is stable begin to add on 1 device every 30 minutes to see which device is causing the disconnection.
 
 
1.Router/Modem
If the front-facing LED lights are solid and flashing green, in general terms this means that the device is working well.
If a red LED appears intermittently please contact Afrihost.
 
Here are three ways to test your router so as to verify if it is functioning well :
 
1.1.Take the router to the store at which you purchased it ,and ask them to test it for you (there is no fee for this).
 
1.2 Swap your current router with a router which is known to be functioning properly.
 
1.3 Take your router to a family member/friends home and test it there.
 
 
It is also important to check your micro filters by:
 
2.Filters
 
Ensure that all filters have not been accidentally moved or disconnected.
Filters generally don't need replacement, however to test them, disconnect the
phone lines one at a time to see if the problem persists.
If so, replace the filter/s.
 
Unplugging everything from your telephone line and connect your router directly to your master telephone socket .
 
If this rectifies the problem, then  something which you had unplugged, was the cause.
Find it by reconnecting your devices systematically and checking for problems after each one.
You may find that one of your micro filters is faulty.
 
If this doesn't fix the problem, try another micro filter.
 
3.Weather
 
If your intermittent ADSL connectivity began shortly after poor weather(heavy rains, hail, etc).
The problem might lie with corroded or weather damaged wiring. Check for dilapidated telephone wires in the exposed areas outside of your home.
 
in the corroded or weather damaged wiring. Check for dilapidated telephone wires in the exposed areas outside of your home.
 
4.Hardware
 
Viruses, Trojans and operating system updates can change the configuration of your operating system.
 
You can download Super Anti Spyware( there is a free version available).Install it on the PC , perform  an update and then a complete scan  on the PC’s to remove viruses) .
 
 
5. Frequency Emitting Devices
 
A high tech alarm system, electric fencing, cordless phones ,wireless devices or any other frequency emitting device which may be near your network can cause intermittent connectivity. Change the frequency of these devices if you suspect this.
answered Oct 22, 2014 by AfriDude (43,930 points)
0 votes

Your first step to troubleshoot a router is to check the power. Depending on your setup, it’s possible that the power source has been turned off or the power plug has come loose. While you’re checking the power cords, check the rest of your cables, too. You never know when a cable might come out just enough to cause a service interruption.

After checking to see if your power cable, and other wires, are connected snugly, you’ll want to check your Internet signal. Disconnect from the router entirely and plug a PC directly into the source of your Internet. This can be a modem or a wall jack. This will immediately tell you if there’s a problem with your router or your Internet signal.

If you are using a wireless router, disable the wireless connection on your computer and connect it directly to the LAN port of the router. If it is working, then the fault could lie in the wireless configuration of the router. If it is not working, then the router could be faulty.

If you are not able to get a wireless connection, we’ll want to talk a look at your router settings to see if something might be set up improperly. If you recently changed your router settings, reverse what you did and see if that changes anything. It’s possible your router didn’t like the change.

check-router-channels

If your router doesn’t utilize dual-band wireless, household items – like cordless phones, garage door openers and anything that operates on the same wireless band – can interfere with your signal. If everyone in your neighborhood has a wireless router in particular, this can cause conflicts as the signals are trying to bounce from one location to the next.

From your router’s settings, you’ll be able to change the channel for your wireless connection. Change the channel, then cycle your home network, and see if that solves the issue.

update-router-firmware

If changing channels and cycling your network doesn’t help, check the manufacturer’s web site for your router and see if a firmware update is available. Most Internet users have no clue the router can be updated and these updates can actually make an incredible difference in performance, especially on older router models.

The update process varies from manufacturer to manufacturer, but there should be a place in the router settings that let you upgrade it. It will either check for an automatic update or let you manually choose a file to start the upgrade. Follow the instructions for your particular router model.

Once finished, cycle your home network, and see if it makes a difference.

If your router doesn’t support 802.11n, which is considered the most current in WiFi technology, chances are your router is too old to continue functioning properly. If you notice dead spots in your home or office, it may be part of the “n” technology of your router. The “N” technology refers to MIMO, or Multiple Input Multiple Output, this means that often signals in your home or office are bounced off walls before they reach their destination.

Dead spots occur when a signal has reached its maximum amount of bounces and the signal drops off. There isn’t much you can do to combat dead spots, other than move your router or go with a router not using “N” technology.

reset-router-to-factory-settings

If you’re still having issues troubleshooting your router, the last step should be to reset it to factory settings. This will make it seem like it came right out of the box. You’ll need to reconfigure the router to your liking and this should be your last ditch effort to troubleshoot your router.

If none of the above help you troubleshoot your router, it’s probably time to buy a new one. Routers aren’t that expensive anymore, unless you want a high-power model. Buying a new router after troubleshooting can save you more time than continuing to deal with dropped signals, dead spots and other issues that come up when a router goes bad.

answered Dec 4, 2014 by Matthew Murdoch (61,160 points)
edited Dec 4, 2014 by Matthew Murdoch
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