I have been waiting for over 2 months for the line to be handed over from Telkom. Is this ever going to happen?

+2 votes
The dsl line has been active for 2 months and I still have not been able to use it. Telkom has told me this is a problem on Afrihosts side but Afrihost blames Telkom. Afrihosts service has been horrendous so far.
asked Jul 23, 2016 in General by anonymous

1 Answer

0 votes
Hey there

My apologies for the horrendous service you received.

Afrihost should not be billing you for the line if it is not with them. if this is happening please contact accounts to rectify this.

At this time last year the line migrate in process was not as refined as it has come to be now so understandably it was very buggy. This is no excuse for the bad service I do hope you have had better experiences since then.

The Telkom Holding pool now works a whole lot better and most migrations go through on time and successfully.

Apologies again for the bad services.
answered Jan 18, 2017 by Filet Mignon (24,730 points)