struggling with email set up

+2 votes
Good day.
 I struggle to set up my email on outlook as well as I cannot receive emails although I can send emails also on the webmail I can send but cannot receive. it sends me back emails like "error when communicating with the server.
asked Aug 12, 2016 in Email Hosting by Jancke

1 Answer

0 votes
Good Day Jancke  
Kuvashni Here
Trust you are well:)

Sorry that you are having difficulties with your mail setup on Outlook 2010. Please note that you can follow guidelines of
how to setup your mail account below:
--> Open Outlook and select File.
--> Click Add Account.
--> Check Manually configure server settings or additional server types. Click Next.
Once you arrive at the configuration screen you can decide if you require a POP/IMAP account.
POP account stores your emails to your local machine and removes emails from the server after a certain period of time.
IMAP account stores your emails to the server and removes emails from your local machine after a certain period of time.

If you are setting up afrihost.co.za mail address:
Username: mail@afrihost.co.za (e-mail address)
Password: password
POP3/Incoming Server: dslmail.afrihost.co.za
SMTP/Outgoing Server: smtp.afrihost.co.za

If you are setting a domain mail address:
Username: mail@abc.co.za  (e-mail address)
Password: password
POP3/Incoming Server: mail.domain.co.za
SMTP/Outgoing Server: mail.domain.co.za
--> Select More Settings button
--> Select Outgoing Server
--> Please check box that states "Outgoing server (SMTP) requires authentication
--> Select Ok

You will then be able to test account settings, once Login to Incoming server and Sending Test Message Completed
you then now your mail address has been successful setup. Simply click Finish.

After the steps followed it still gives you an error please attempt a password reset on CPanel which can be accessed
through your ClientZone. Login to ClientZone --> Select Hosting --> Select Domain Name --> Select CPanel and Login.
Here you will then select Email accounts and next to each mail account the is a "Change Password" option.
answered Aug 23, 2016 by Afri-Stunner (4,080 points)
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