How to troubleshoot my ADSL line?

+5 votes
Good Moring Guys/Gals

How can I troubleshoot my ADSL line without having to involve Telkom?

And are there any tips on how to improve my ADSL line?
asked Jan 29, 2015 in Lines by grantduke (170 points)

3 Answers

0 votes
1) If you don't want to involve Telkom, then make sure your line is in Afrihost's name and use the Clientzone to reset your port, 'magically fix' your line, or run diagnostics.

2) Try moving your router to another phone port in the house. The best port is the one that the line directly connects to from outside, not an 'extension' running along the wall

3) Make sure your POTS filter is not faulty. Try a new one

answered Jan 29, 2015 by prodigyX (600 points)
0 votes
The question is, what is wrong then we can assist trouble shooting that specific problem
answered Jan 29, 2015 by Matthew Murdoch (65,100 points)
0 votes

It's always best to take a systematic approach to troubleshooting.

First, try to determine what sort of issue is it? Is the connection Intermittent, is throughput slow or is latency higher than it should.

Intermittent connections are generally either related to a line fault or router problem. To test your line, try connecting with a different ISP account (or a different router) and see if the problem persists. Also, for your router, disconnect all devices and switch the WiFi off and then connect a single device to connect. Then try connecting devices one by one and see if one of the devices causes the problem, or if it only occurs when WiFi is brought back up.

For problems that could be related to network, I highly recommend using our Network Test App. This will show you if there is any high latency on your line, and where the latency occurs. If the latency is on the first hop (to your router) it is probably a local network problem. If the latency is to the second hop, then it could be Telkom exchange congestion. If the latency occurs at the end of the traceroute, then it could be load on the server you are trying to access. Whever latency appears to suddenly spike is an indication of where the problem is.

Good luck :)

answered Jan 29, 2015 by AfriMan (14,660 points)