Why does sync take forever after power outages?

+5 votes
When Eskom sheds our loads or when the cables are stolen, syncing on an ADSL modem simply doesn't happen for hours - is there a fault with our exchange, with my line or with my device?
asked Jan 29, 2015 in ADSL by GreGorGy

2 Answers

0 votes
Firstly i highly recommend you pull out your plugs to computer and modem...

 

I would say its your device as i have no issues.

Try powering off your modem if that doesnt work try do a factory hard reset.
answered Jan 29, 2015 by Matthew Murdoch (65,100 points)
0 votes
There could be several reasons for this.

On the exchange side, there is a flood of authentication requests which can sometimes result in a backlog, where some requests may be delayed or dropped to relieve latency on requests. Some Telkom exchanges are also not able to cope with Eskom outages (i.e. they don't have reserve or alternative power) so they go down during the outage and take some time to come back online (sometimes Telkom need to get involved).

Also, a similar things happen when there is an outage on our side. A flood of new requests hit our servers (and sometimes there is already a backlog) which sometimes causes a delay in accepting the new authentication.

Your router should automatically redial after every successful attempt, so you needn't worry about doing anything on your side. But if it takes more than 10-15 minutes after the outage is over, you should probably contact our support team to troubleshoot with you.
answered Jan 29, 2015 by AfriMan (14,640 points)
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