Internet Light is Red on Router

+3 votes
I upgraded from a 2mb line to a 4mb line, and ever since that day, the internet light on my router has been red. I have phoned in to Afrihost and they have logged a fault with telkom for me, but i am just curious as to how this works....my line syncs fine according to afrihost....does Telkom need to authenticate the line upgrade or something? I even tried Telkom's guest account and still, the light remains a solid red.
asked Oct 4, 2016 in Lines by shyari (150 points)

1 Answer

0 votes
Hi Shayari,

Sounds like a faulty regrade. Telkom are responsible for the upgrade

Once Telkom upgrade the infrastructure successfully then Afrihost can provide data.

Best thing to do is log a fault with Telkom to get this resolved.

 

If you require further assistance please email: support@afrihost.com

or contact Afrihost support on 011 612-7200

or via live chat support on our website

alternatively you may request a call back by smsing the word 'help' to 32541

 

Thank you
answered Feb 22, 2017 by AfriDazzil (31,740 points)
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