Please will you let us know who is your fibre provider is and we can look in to it for you.
eg: Frog foot,TT Connect, Vumatel, OpenServe or Octatel
Alternativly contact our support department at email@example.com
or contact Afrihost support on 011 612-7200
or via live chat support on our website
alternatively you may request a call back by smsing the word 'help' to 32541