how is it that you get speed throttled on a capped account ??

+3 votes
I have a 300GB account with afrihost plus which shows i have 401GB remaining,

but my download speed is less than 186kb!

Change accounts and viola i go back to full speed,

put my afrihost accounts in and BOOM 186kb downloads.

account shaping i can understand on a capped account but speed throttling makes no *&%(ing sense !
asked Feb 7, 2017 in ADSL by MercenaryMedic (150 points)

1 Answer

0 votes
Hey there

Apologies for the bad experience.

We do not shape capped accounts at all. Not at any time.
Only certain uncapped accounts. What account do you use in exchange for the Afrihost account?

Kindly send a traceroute and speedtest results with no device attached to your network but your computer through the RJ45 cable.

Ensure that no downloads are running in the back round.
 

If you require further assistance please email: support@afrihost.com

or contact Afrihost support on 011 612-7200

or via live chat support on our website

alternatively you may request a call back by smsing the word 'help' to 32541

 

Thank you
answered Feb 8, 2017 by AfriDazzil (33,230 points)
He has proved it is an Afrihost problem because when he changes accounts the problem dissapears.  Afrihost are hiding the fact again that they have network problems.  This has happened to me before.  I sent the proof with pingplotter showing lost packets on Afrihost servers and the support people still denied they had a problem.  Now this is happeneing all over again.  The problem is Afrihost give away too much data for free which overloads the network then automatic shaping happens to certain data traffic only.
...