Hi there :)
There are basically 4 steps to acquiring DSL services:
1. You will need a voice line (done by Telkom, compulsory, usually about (+/-) R200 per month). This is known as a Telkom Post Paid Voice Line.
> Telkom Consumer Application Form for a post paid (land line) voice service.
> Once you have filled in this form, printed it and collected other necessary forms, you will take them to a Telkom direct store
> Before your leave the Telkom Direct branch, please ensure you have obtained the Telkom consultants name, email address, and the order reference number for your Telkom post paid voice service.
> The reference number you can use to inquire on the progress of your order; either dialing 10210 from a land line, or 0841964466 from a cell number.
This is where you can see, if you have a DSL supported exchange by entering your Land Line number.
**** Afrihost is unable to intervene on step one:(
2. At this point you can decide if you want Afrihost, or Telkom to convert the line to ADSL (done by Afrihost for free) or Telkom (+/-R750).
Once you have a valid and active Telephone line (given to you by Telkom), you can then sign up for an ADSL Broadband bundle with Afrihost :)
A bundle will include data and ADSL line rental, therefore we will manage everything regarding your DSL line faults. we can upgrade or downgrade your DSL line speed, as per your request through your very own Client Zone porthole.
The process of converting your line to DSL services, may take anything from 14 to 30 days to complete.
However, we do not manage Telkom voice lines and associated products.
Please note: The ADSL line is still Telkom's property, on their infrastructure and is maintained by their technicians.
Therefore, if Afrihost manages your line, we have administrative proxy over it and it will become our duty to correspond with Telkom on your behalf. The copper voice line is not managed by Afrihost. Thus, billing and technical inquiries will have to be directed to Telkom.
3. Then you will need a modem/router (from R600 to + R1200).
See link for WiFi Routers on our website
4. Lastly you will need a data package:
Uncapped DSL Bundles
Capped DSL Bundles
Once you have made your selection, click on the "Sign Up Now" button, and complete the process.
If you are still unable to do this, or you are experiencing difficulties; please contact one of our Support Consultants, whom are standing by to assist you :)
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Hope the above will help us to help you :)