Average time to get a technician out to fix a line fault?

+5 votes
I would like to know what your relationship with MetroFibre is like and also if you would be able to decrease my down time...

I've had 2 line issues in about 4 months, and each time it takes  5-6 days to get someone out to check and fix the fault (after many calls and emails to my ISP).

asked Mar 13, 2017 in Fibre by QuestionMan (170 points)

1 Answer

0 votes
Well it depends,

A physical line fault can take up to two weeks from my experiance, depending on where the break is and how many departments are needed to restore your service.

Depending on your area and the amount of technicains available ofcourse, my normal time for a line fault has been 2 to 5 days.
answered Mar 13, 2017 by venterrn (180 points)