TT Connect says there is no infrastructure but Afrihost is selling packages in the Isandovale area.

+5 votes
1) I have signed up for a package on the Afrihost website , as part of their package it there is a free Modem and Router which should be delivered at no charge. It syas on my clients services that there is a fee outstanding for R799 for the hardware, which is incorrect.

2) I received an sms saying i will be contacted by TT Connect for the arrangements to be made with regards to the fibre connection i signed up for , have not received any calls or other form of correspondence.

3) I received an email form TT Connect to inform me there is no infrastructure in my area , but on Afri Host's website my address is part of their fibre layout.

I am not sure if there a communication error between the ISP and TT Connect , can someone please clarify the these for me.

I am unable to cancel my current adsl package as i do not have any way of knowing what time frames to look at or any information with regards to my fibre.

Any help or clarity will be greatly appreciated.
asked Mar 13, 2017 in Fibre by neel (170 points)

2 Answers

0 votes
give it a few days, surely?
answered Mar 13, 2017 by naaibus (870 points)
Will give it another week , i guess there is much interest so there will be a delay.
0 votes
Yah, I keep getting phone calls from telkom to sign up for their lte services even though they dont reach my street. No one knows anything. Everything is chaos.
answered Mar 13, 2017 by babyacid (430 points)